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What to Look for When Selecting an Online Fax Service Provider

Fax machine

While faxing may seem outdated, it still remains a viable technology, especially in industries like healthcare and government agencies that require secure and reliable transmission of documents. With the advent of digital office solutions, the traditional fax machines have largely been replaced by online faxing services.

These services allow businesses of all sizes to send and receive faxes through their email accounts or web interfaces without the need for a physical fax machine. This not only saves on paper and ink costs but also eliminates the need for dedicated fax lines and the associated costs. 

When selecting an online fax service provider, there are a few things to pay attention to that will help you provide yourself with the most efficient service. Read on and find out what to look for in online faxing services. 

How Do Online Fax Services Work?

Traditional fax machines relied on an analog technology that translated scanned documents into audio tones, which were then transmitted over telephone lines to the recipient’s fax machine. This process required a dedicated phone line and a bulky machine to convert the audio tones back into a printed document.

Today, faxing can be done digitally without the need for a separate phone number or a dedicated fax machine. Online fax services allow users to send and receive faxes via email or web interface. To send a fax, users simply attach the document they want to fax to an email or upload it to a web interface, and the online fax service will convert it into a format that can be sent over the internet to the recipient’s fax machine.

Similarly, incoming faxes are received by the online fax service and delivered to the user’s email or web interface. This eliminates the need for a physical fax machine, a dedicated phone line, and other related costs.

Benefits of Online Fax Services

An online fax service can be a beneficial option for small businesses that need faxing capabilities for various reasons. Here are some key benefits of it:

Cost Savings

By using an online service, you can avoid the costs associated with purchasing, operating, and maintaining a separate machine and telephone line. This can be especially helpful for small businesses and individuals who may not have the budget to invest in expensive hardware.

Easy to Use

With an online fax service, you can send and receive faxes easily from anywhere with an internet connection. Uploading files directly to an online service can save time compared to traditional methods of sending documents via mail or fax. Additionally, online services often have features that can help streamline tasks and improve efficiency.

Reduced Paper Waste

Using an online service can help reduce the amount of paper waste generated by traditional document management processes. Instead of printing and mailing documents, you can upload them directly to the service, reducing the need for physical copies.

How to Choose an Online Fax Service?

While the specific offerings of online fax service providers may look similar, there are a few crucial points to keep in mind when selecting one.

Determine Your Needs

When choosing an online fax service provider, it’s important to consider the volume of faxes you expect to send and receive in a month. Many service providers offer different plans that vary in price and features, depending on the volume of faxes you need to send and receive.

For example, some of the less expensive plans may have lower monthly fax limits, while more expensive plans may offer higher limits or even unlimited faxing. Power users who send and receive a large volume of faxes may want to opt for a more expensive plan to avoid overage charges or restrictions on the number of faxes they can send or receive.

Get in Touch with Different Providers

When evaluating online fax service providers, it’s important to not only consider the features and pricing of their offerings but also their customer service and support.

Reaching out to vendors and speaking with their customer service representatives is a good way to evaluate how they handle customer interactions and how they communicate about their products and services. During these conversations, you can ask questions about the features and pricing of their offerings and gauge how upfront and transparent the representatives are in their responses.

It’s also important to consider how the company handles customer support and any issues that may arise. Do they have a dedicated support team? Are they available by phone, email, or chat? How quickly do they respond to inquiries or issues? These are all important factors to consider when evaluating the quality of customer service.

Understand Fee Structures

Be aware of not only the advertised costs but also any hidden fees or unexpected costs that may arise. This can help you budget effectively and avoid any unpleasant surprises.

Many online fax service providers list their pricing on their website, but it’s important to read the fine print and understand all of the costs involved. This may include setup fees, long-distance fees, overage costs, or other charges that may not be immediately obvious.

It’s a good idea to ask the service provider about any potential hidden fees and to carefully review the terms and conditions of the service agreement. Even if the company does not require a long-term contract, it’s important to understand that you may still be held liable for any fees or costs incurred, including those that may not have been explicitly disclosed.

Request Free Demos

With a free trial or product demonstration, you can test the features of the online fax service to see if it meets your needs. This includes testing the ease of use, reliability, and speed of the service. By testing different online fax services, you can compare the features, pricing, and quality of service to find the one that works best for you.

The Bottom Line

While faxing may be considered an older technology, it is still an important communication method for many businesses. Online fax services can provide a more modern and efficient way to send and receive faxes, while also offering a number of benefits. 

With FaxBurner, you can send and receive faxes using your computer, tablet, or smartphone with just a few clicks or taps. Get your free fax number or select one of the advanced paid plan options and make the most out of your online faxing service. 


What equipment is needed to send faxes online?

With the advent of online fax services, it is now possible to send and receive faxes without the need for a traditional fax machine or a dedicated phone line. Instead, all you need is an internet connection and a device such as a laptop, tablet or smartphone.

Is fax better than email?

While both fax and email can be used for document transmission, they have their own strengths and weaknesses that may make one more suitable for a particular business or use case than the other.

One advantage of fax is its reputation for being more secure and less prone to hacking than email. This is because faxes are transmitted directly from one fax machine to another, without passing through intermediate servers or networks that may be vulnerable to interception or hacking. 

In contrast, emails can be intercepted or tampered with during transmission, or accessed by unauthorized users if the recipient’s email account is compromised.