Frequently Asked Questions

Sending faxes via the app

How do I send a fax via the app?

As of now, you cannot send faxes through the Android app. However, that is coming soon!

Sending faxes with your iPhone app is simple. If you don't have the latest version of the iPhone app, you'll want to visit the app store to upgrade.

  1. Once you’ve downloaded & installed the app, you'll see a "Compose a Fax" option on the screen.
  2. Click that button to enter the fax composer screen.
  3. Then enter the phone number to fax, an optional cover letter note, and then click the "+" button next to the "Pages to Fax" section.
  4. This will open your iPhone's camera and allow you to take a picture of the pages you'd like to fax.
  5. Once you’re done, click the "Send Fax" button.

That’s all there is to it!

Tips for sending a great fax using the app

If you're using the app to send your fax, you'll want to make sure the quality is as good as possible.

  • Hold the camera directly over the document
  • Use as much natural light as possible
  • Try to avoid casting any shadows on to the document
  • Make sure you use dark-colored ink if you needed to fill out a form or sign the document

Sending faxes via email

How do I send a fax via email?

  1. Open your email program and create an email to send@faxburner.com. The email must be sent from the email address associated with your account.
  2. In the subject line, enter the phone number you want to send a fax to. You can enter the phone number in any format.
  3. In the email body, type an optional cover letter note. The cover letter is counted as 1 page of the fax.
  4. Attach the document(s) you want to fax in PDF format. There is a limit of 25MB per email sent, so if you have a very large fax, you will need to break it up into smaller segments.
  5. Send the email.

FaxBurner will read the PDF attachments and convert them into a fax and send it on your behalf.

Tips for sending a great fax using email

Here are some tips to make sure your recipient gets a clear, readable fax.

  • If you are scanning a document, please make sure the resolution is set to 204 x 196 dpi for the best quality.
  • If you are sending a PDF, the file dimensions must be set to 8.5 x 11 inches. If the document is set to different dimensions, the fax will be cut off when sent.
  • If you need to fill out a form or sign a document, make sure you use a pen with dark ink and a thicker line.

Receiving faxes

Where do I get my fax number?

Start by clicking “Reserve a Fax Number” either in the app or by logging in to FaxBurner.com. With a free account, you can request a free fax number for 24 hours. With either of our paid accounts you can keep your number.

What happens when I receive a fax?

You will receive a notification and copy of your fax to the email address you used to create your account. Your received faxes will also be available in your account, both online and in the app.

General FAQs

Can I send a fax internationally?

FaxBurner allows faxing to the US and Canada. No other countries are supported at this time.

How do I remove the cover page?

Follow these steps to disable the FaxBurner cover page.

  1. Visit faxburner.com to login to your account.
  2. Access the My Account> Fax Settings page.
  3. Uncheck the box next to "Include Coversheet"
  4. Then click Save Subscription Settings.

How can I delete a fax?

Delete a fax from the app

  1. To delete a fax from the app, simply swipe left on the fax that you would like to delete.
  2. You should then see a red Delete button.
  3. Click that button to completely delete the fax.

Note: you can only delete one fax at a time from the app. If you'd like to delete faxes in bulk, you can login via faxburner.com and follow the instructions listed below.

Delete a fax via faxburner.com

  1. Visit faxburner.com and login to your account.
  2. Check the boxes to the left of each fax that you would like to delete.
  3. In the Perform Action dropdown, choose "Delete Selected Messages"
  4. Click the "Go" button.

Can I get my previous number back?

As long as nobody else is using the number, we can usually recover the number for you.

Please email us at support@faxburner.com to let us know the number you are looking for, and also the email address you used to sign up for your account.

Note: this is only available for paid account levels.

Where can I see my sent faxes?

You can view your sent faxes in 2 places:

  1. The app. Simply open the app and you will see a Sent Faxes section.
  2. Your FaxBurner account. Login to http://www.faxburner.com and click My Faxes. Choose "Sent" from the Filter dropdown.

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